Customer Service

Please review the below information before contacting us as most questions concerning the ordering process can be answered below. If you still have any further questions please Contact Us.

Please note, our Customer Service Team is here to help you, we are available from Monday to Friday, 9 AM EST - 5 PM EST and will do our best to respond ASAP. If you have sent an inquiry over the weekend, we will ensure that we follow up as soon as we can, however our customer service team is not active on the weekends.

Shipping Information

All products are shipped within 1-3 business days via UPS. A tracking # will be emailed upon label creation and then please allow some time for your product to be picked up and scanned by UPS.

For International orders you will receive a tracking # as well. Please be aware Chalk Line is not responsible for any customs fees or duties charged by your country. These are the customer's liability and must be paid by them.

Shipping Address Policy

Chalk Line is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to Chalk Line due to an incorrect/undeliverable address, shipping charges will not be refunded.

In the event that Chalk Line is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.

Stolen / Missing Package Policy

Chalk Line promises to ship your order and inform you of a way to track your delivery in a timely manner. However, Chalk Line will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary. Chalk Line will not issue refunds or replacements once the package is marked as delivered by the courier.

Privacy Policy

We respect your rights to privacy. When submitting an order, this website collects only the information necessary for us to complete your order or to contact you regarding the status of your order. This information includes your name, email address, shipping address, and billing address. Chalk Line Apparel LLC does not store your credit card information.

Chalk Line Apparel LLC will not rent or sell any personal information you have entrusted to us. This site occasionally utilizes “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site.

As you browse Chalk Line and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

Chalk Line reserves the right to update this privacy policy at anytime. Any future updates to this privacy policy will be delivered to the email address that you have provided. If you have any further questions regarding your privacy, please contact us.