Chalk Line is striving to position itself as a leader in licensed jackets and outerwear. As we work to provide you with quality licensed products, we hope the information below will answer some of your questions.
I just placed an order, is there anyway to cancel this order?
Yes, please note you can cancel an order up until the product ships. In the event that the product ships and you are still seeking cancellation, we will provide a refund/cancellation as soon as the item is returned.
Shipping Address Policy
Chalk Line is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to Chalk Line due to an incorrect/undeliverable address, shipping charges will not be refunded.
In the event that Chalk Line is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.
Stolen / Missing Package Policy
Chalk Line promises to ship your order and inform you of a way to track your delivery in a timely manner. However, Chalk Line will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.
If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary. Chalk Line will not issue refunds or replacements once the package is marked as delivered by the courier.
Can Chalk Line do custom jackets?
We do not offer one off custom jackets however for all custom wholesale inquiries kindly email us to explore further.
Will Chalk Line ever sell (retro) some of the historical/vintage licensed production that existed throughout the 90s?
We are actively working on expanding our offering and working to acquire additional licenses to reposition the company as a leader in licensed jackets/outerwear.
Does Chalk Line offer any product for wholesale?
Certain licensed product is available for wholesale, feel free to email us as we are interested in hearing more about your store and the product you carry.
What type of sizing is available and how does the jacket fit?
Historically, Chalk Line had manufactured jackets that were considered to fit much smaller than what the size had reflected. Today we have made adjustments to offer more of a true to size fit for the brand. We are currently offering size S-XXXL. Please review our updated size charts.
Will the product be available internationally?
Yes, we ship worldwide with the exception of certain licensed product where there are currently restrictions in place. We currently do not offer Nickelodeon & Hasbro in international regions.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.
If using a CC/Debit Card, your shipping address must match your bank billing address for the order to go through. If you use another address the order will be denied. You can use PayPal as your payment method to ship to a non billing address. Please allow up to 1-2 business days for orders to process and ship.