Shipping policy

Shipping Address Policy

Chalk Line is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to Chalk Line due to an incorrect/undeliverable address, shipping charges will not be refunded.

In the event that Chalk Line is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.

Stolen / Missing Package Policy

Chalk Line promises to ship your order and inform you of a way to track your delivery in a timely manner. However, Chalk Line will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary. Chalk Line will not issue refunds or replacements once the package is marked as delivered by the courier.